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Frequently asked questions

Q. How much will delivery cost?
A. Delivery will cost £3.95 for most of the UK mainland and for orders over £50 we can offer FREE delivery.

Q. What is the lead time to process an order?
A.We endeavour to process orders on a same day basis wherever possible although items that are out of stock will be subject to a longer lead time.

Q. What is the warranty period on items purchased?
A.We offer a 2 year return to base warranty on most items although manufacturer’s warranty will take precedence.

Q. What are your opening times?
A.We trade between the hours of 9AM and 5PM, Monday to Friday.

Q. Can I still place an order if I don’t open an account?
A.Yes, you can place an order through our website e-commerce site. However, opening a credit account will give you access to extended payment terms.

Q. Can I use a headset if my telephones doesn’t have a headset port?
A.There are devices that will allow headset use without the need of a dedicated headset port. Please contact us and we can discuss your requirements.

Q. What is the difference between Binaural and Monaural?
A.Monaural is a single ear headset, ideal for users who wish to take a call whilst still being aware of what’s going on around them. Binaural is a double ear headset, for users who need full concentration on their calls and do not wish to hear background noise in the office.


Q. What is the difference between voice tube and noise cancelling?
A.Voice tube microphones transmit all sounds heard within your immediate working environment; it operates similar to a normal desk phone telephone. If there is any background noise around you then that noise will be heard. Noise cancelling reduces up to 80% of background noise. It is recommended that if you work in a contact centre or a shared office environment, then using a noise cancelling headset will increase the clarity between the caller and yourself.

Q. Do you supply other models of headset?
A.Legacy supplies most global telephony brands and we have access to most models through stock or distribution. Contact us if you require any other make or model.

Q. I can’t get my headset to work!
A.Telephone 08456 777 400 (Monday – Friday 9:00am – 5:00pm) or email sales@legacytelecom.co.uk We also offer a Live Chat button which can be used for any general enquiries.

Q. What happens if I need technical support?
A.Telephone 08456 777 400 (Monday – Friday 9:00am – 5:00pm) or email: sales@legacytelecom.co.uk Alternatively use the Live Chat button.

Q. Do you offer a headset trial service?
A.We are happy to offer a trial service for those interested in using our products. Please refer to our Try Before You Buy section

Q. How do I set up my free trial?
A.Firstly, email us with the product that you are interested in, along with a few more details prior to qualifying for the trial. See our Try Before You Buy section

Q. How long can I trial a headset for?
A.We offer a duration of7 working days. Goods are shipped via our courier service and if you decide to purchase the item during or up to the end of the trial, payments will be processed and the remainder of the headsets dispatched. The headset trial service allows an unwanted item to be returned, for further details please refer to our Returns Policy.


Q. Is there an option to trial fewer than 5 units?
A. We offer a ‘sale or returns’ policy whereby you would purchase the items upfront and return the product if they did not meet with your total satisfaction. We would strongly recommend that if you purchase items on a sale or return basis and for the purpose of testing a product that a single item is used throughout the duration of the trial. Essentially if goods were returned on the sale or return basis, the majority of items would be unused and ready for re-sale. Any sale or return items must comply with our Returns Policy for a refund.