The Headset Mate is ideal for listening for supervisor and new starter training, it benefits from a mute switch allowing direction to be given by the supervisor to the trainee without the customer knowing.
The Headset Mate makes side-by-side training easy to achieve.
There are two separate mute buttons which allow either the trainer or the advisor to easily join or leave the conversation.
Listen-in only or train/take over call
Compact for storage when not in use
Versions available for use with TUK, Agent, Plantronics, Jabra and Sennheiser headsets and virtually all other headsets and makes of telephone
Provides convenient locking mute button for headsets without in-built mute